Terms & Conditions
User & Conditions
Thank you for accessing this Website www.organic2yourdoor.co.uk
Please read these User Conditions before using this site which is operated by organic2yourdoor Limited,
a company incorporated in England, whose registered office is at 41 The Broadway, Crouch End, Londo, N8 8TP
(registered with company number 3926343) and registered for VAT purposes with number 4701730 ("we
" or "us
We operate this site for the purpose of promoting and selling the products and services supplied by us.
By using this site, you signify your acceptance of these conditions in return for which we will provide you with access.
From time to time we may modify the conditions so please continue to review the conditions of use whenever accessing or using this site.
If at any time you do not wish to accept these conditions then you may not use this site.
Whilst we take steps to ensure the accuracy of the information accessed via this site, we cannot guarantee or give any warranty
as to the accuracy, timeliness or completeness of any information or material appearing on it. We have no responsibility for content
provided by third parties and are merely providing access to such content to you. We have no obligation to verify the content of such
information nor to edit any such information provided by third parties. We do not endorse, support, represent or guarantee the truthfulness,
accuracy, or reliability of any third party details and you acknowledge that any reliance on such information will be at your own risk.
This site and all materials, text, code, content, software, videos, music, sound, graphics, photographs, illustrations, artwork, names,
logos, marks, formats, files, devices and links contained in it or linked to it (together "Content
") are protected by copyright,
trade marks and other rights of intellectual property owned by us or licensed to us. Anyone accessing this site is entitled to view any part of it.
However, the Content must not be used nor reproduced (in whole or part) for any other purpose including on or in connection with another website or
publication or for direct commercial gain. Furthermore, any links to this site must be notified to and approved by us before they are created or
steps are taken to create the same.
This site and its content are provided "as is" excluding warranties of any kind, either express or implied, to the fullest extent
permissible under applicable law. We accept no liability for functions contained on the site and make no warranty that the site will
operate uninterrupted or error-free or that any defect will be corrected. We do not warrant that the site is compatible with your computer
equipment or that the site or its server is free of errors, viruses, worms or "Trojan horses" and we shall not be liable for any damage you
may suffer as a result of such destructive features.
Limitation of Liability
You acknowledge that your use of this site and its content is at your own risk.
Except for liability which we cannot by law restrict or exclude, we shall have no liability to you or
any third party for any direct, indirect or consequential damages (including loss of profits), or any
other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise.
Applicable law may not allow the limitation or exclusion of liability of certain damages, so this limitation
or exclusion may not apply to you in its entirety.
Local Laws and Regulations
This site is not directed at persons in a jurisdiction where for any reason the site's
publication or availability is prohibited and any person for whom such a prohibition
applies must not access the site. Those who access the site do so on their own initiative
and are responsible for compliance with applicable local laws or regulations.
There are a number of pages on this website where you may input your personal information.
for further details.
Where you do consent to our holding and use of your personal information,
it is intended that such consent will benefit any purchaser of our business.
Validity of provisions and remedies
If any provision of these conditions is or becomes invalid or contravenes applicable regulations then
the remaining provisions will not be affected.
No waiver by us of any breach of these conditions shall constitute a waiver of any other breach.
No failure by us to exercise any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.
Links to the site
Websites or pages to which this site is linked (other than other websites operated by us) are for information only and have not
been reviewed by us. We have no responsibility for the content of such websites or pages and accept no liability for any losses
whatsoever that may be incurred as a result of any linking to the same.
Terms & Conditions
These Terms and Conditions govern your relationship with Organic2yourdoor Limited
(a company registered in England with company number 4701730 and whose registered office is at 16 Waterside Way, Wimbledon, London SW17 0HB
) and all orders that you may make for the food,
drinks and Products advertised for sale by us (the "Products"
) via the Organic2yourdoor Website, www.organic2yourdoor.co.uk (the "Website"
Please read these Terms and Conditions carefully as they affect your rights and liabilities under the law.
If you do not agree to these Terms and Conditions, please do not order from Organic2yourdoor.
We reserve the right to revise these Terms and Conditions from time to time as explained further in paragraph 13 below.
Please check periodically for changes. If you do not agree with any of the revised Terms and Conditions please do not order from Organic2yourdoor.
These Terms and Conditions were last updated on [24th May] 2010.
You must ensure that SagePay are provided with details of a valid credit or debit card bearing either the Mastercard, Visa, Visa Electron, Delta or
Switch symbol. You must update us with any change to these details within the deadlines specified on the Website. Without prejudice to section 5 below, we accept no liability for card security if card details are emailed to us as email is by nature insecure.
We reserve the right to suspend deliveries to you and/or terminate our agreement with you if we are refused authority from your card issuer for payment or we reasonably believe that payment will be refused. You agree to compensate us in full against any and all reasonable costs and expenses (including reasonable legal) costs and expenses that we may incur in obtaining payments due from you that you have not made in accordance with your agreement with us as set out in these Terms and Conditions.
If a payment has been rejected by your bank, you will not be able to amend, cancel or add to your orders via our Website. You must contact us to arrange payment. You can, however, change orders by calling or emailing us (contact details are on the Website), during our office opening hours and subject to our order deadlines.
We do not accept cheques as a method of payment.
4. Product purchases
You must be over the age of eighteen to purchase alcohol from Organic2yourdoor. If you have ordered alcohol from us and cannot be at home at your selected delivery time, it is your responsibility to ensure that a suitable person aged eighteen or older is there to receive the order.
Your submission of an order amounts to an offer to enter a contract to buy the Products from us; subject to paragraph 3 section 5, you cannot then withdraw
or cancel your order except as stated below.
No order is accepted from you until our Website displays an order confirmation message. This message is displayed after you click 'place order'
in the shopping basket 'order summary' page. When you order by telephone, your order will be accepted (or rejected, as the case may be) verbally by
our staff. A contract for our sale of Products to you arises on our acceptance of your order.
Where we accept an order, we do all that we can to ensure that your order is fulfilled. Products are, however, subject to availability and market
conditions and we do not always know if a Product is or will be available at the time of accepting an order. If we are unable to deliver an item you have
ordered, we may offer a reasonable substitute. You may reject that substitute, and you will not be charged for it, or, if you have paid already, we will
refund any amount paid for it. If we do not offer a substitute, we will remove the Product from your order so that you are not charged or, if you have
paid already, we will refund you the price. We will, however, bear no liability for unavailability of Products.
Subject to the clauses in section 5 below, the price that we charge you for the Products will be the price stated by us on the Website prior to
you clicking the 'Submit order' button.
All Products offered by us are subject to seasonal changes in supply levels and supply prices. If you are a 'subscription' customer
(e.g. where you choose to have repeat orders of Products) the prices for certain Products may therefore differ from the price for those Products when first ordered by you. The prices for all Products ordered on a subscription basis shall be those prices for the Products stated on our Website. We recommend that you check the Website regularly. The Website still allows you to review all the Products (and their prices) that you have already ordered from us, and make amendments and corrections to them until the deadlines published on the Website.
Some of our Products are priced by weight (for example, some meat and fish Products). We show the prices for weights on the Website.
The guide weight is for guidance only; the weight you receive may vary from this guide and the price you are charged will be for the weight of Product delivered.
Ordering a Product from us carries with it the obligation to pay for it unless we receive from you a cancellation of or change to
your orders before the deadlines published on the Website. We are also happy to inform you of these deadlines by telephone if you wish to call us.
You remain responsible for ensuring that any such change or cancellation is not only transmitted by you, but received by us, in time for the deadline.
We reserve the right to deliver and charge in full for any order unless we have received notice of cancellation before the published deadline.
This deadline is important since, typically, we make up the deliveries for despatch to you the day before delivery and obtain some of the
roducts especially to fulfil your order and may not be able to sell the Products elsewhere. Any payments you have made for orders which have
been properly cancelled will be recredited to you. Despite the foregoing, if you are a consumer, then you may also cancel the order insofar as
the order is for non-perishable Products.
Despite the above provision, you are entitled to cancel a payment for Products where fraudulent use has been made of your payment card by a person not acting, or to be treated as acting, as your agent. If you have already made a payment where your payment card has been so fraudulently used, then you should approach your card issuer for recredit to your card.
We sell only to end users and our Products are not for re-sale. You warrant that you shall not re-sell any of the Products.
All prices for Products are inclusive of any applicable VAT.
5. Delivery of Products and inspection by you
We will make delivery to your address as stated when you set up an account or update that address. We reserve the right not to deliver to all locations outside of those specified on our 'Where we deliver' page.
We reserve the right to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal.
You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions. In the event that
your delivery is stolen from your doorstep or damaged while there, we do not accept liability, and will offer compensation at our discretion.
We reserve the right to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal.
Any changes to address details must be made before the order deadlines published on our Website.
We endeavour to keep your delivery day the same, but we reserve the right to change it temporarily or permanently and will tell you if we do so.
If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes. We will not, of course, charge for Products unless or until we have delivered them to you.
We will not charge you for incorrect Products (Products that you have not ordered and substitutes for those Products which substitutes are not acceptable to you) or Products which we have not delivered in accordance with these Terms and Conditions. Otherwise our liability in respect of incorrect delivery is limited to the price of the incorrect Products or the Products not so delivered subject as provided in paragraph 10 below.
You must inspect the Products as soon as possible after delivery and notify us promptly if you find any defects, by calling us, emailing us or writing to us at the telephone number or address shown on our Website. We will replace or refund you for defective Products. Otherwise our liability is limited as provided in paragraph 14.
7. Excluded services
It is your responsibility, at your cost, to obtain computer, internet connectivity, telecommunications or other necessary equipment or
services to access the Website.
8. Availability of the Website
Although Organic2yourdoor aims to offer you the best service possible, we make no promise that our Website services will meet
your requirements and we cannot guarantee that the service will be fault free. If a fault occurs in the service, please report
it to us (see below for contact details) and we will correct the fault as soon as we reasonably can.
Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services.
We will restore the service as soon as we reasonably can. In the event that our Website is unavailable,
our usual order and cancellation deadlines apply; please notify us of changes to your order via email (
) or telephone (08452 62 63 64).
9. Cancellation rights
Organic2yourdoor may suspend or cancel any accepted order or your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
You can cancel your registration with us at any time by informing us in writing. If you do so, you must stop using Organic2yourdoor's services.
In the case of non-perishable Products only, our customers who are consumers (being those customers ordering the Products outside of the course
of their business or trade) have the right to cancel the order and contract for those Products at any time until the expiry of the 7th working day
after the date of delivery of the Products by notifying us by telephone (0208 340 1720), email ( email@example.com
or post (Organic2yourdoor Limited, 41 The Broadway, Crouch End, Londo, N8 8TP). We will arrange with you to collect or have you return any
such non-perishable goods; we will credit your payment card with the price (if any) that you have paid for such Products less our reasonable costs
in collecting the goods. In the case of perishable Products you do not have the right to cancel the order or contract after deadlines published
on our Website. The rights set out at this paragraph 9.3 are in addition to your rights at paragraph 10.2.
10. Warranties and Organic2yourdoor's liabilities
Whilst Organic2yourdoor tries to ensure that material included on the Website or in any other catalogue or materials is correct, we cannot accept
responsibility if, despite our endeavours, this is not the case. Without prejudice to your statutory rights (see paragraph 11, below),
Organic2yourdoor may correct any inaccuracies and/or errors and we will not be responsible for any such inaccuracies and/or errors or for the
results obtained from the use of such information or for any technical problems you may experience with the Website.
We warrant that the products will be of satisfactory quality and, therefore, if the Products which you purchase from us are faulty or defective
you should notify us in accordance with paragraph 6.6. We will examine the Products and, if the Products are faulty or defective we will replace
the faulty or defective Products or refund the price of the faulty or defective Products.
The warranty in the paragraph above does not apply to faults or defects which been caused by your mis-use and/or neglect of the Products or by
accidents caused while the Products are in your possession.
We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for:
any losses which are not foreseeable by you and us when the contact for the supply and purchase of the products is formed arising in
connection with the supply of Products and related services or their use by you;
any losses which are not caused by any breach by us; or
business or trade losses (including, without limitation, loss of profits, loss of goodwill, loss of reputation and loss of business).
Subject to provisions our entire liability in connection with the contract for the supply and purchase of Products and will not exceed the
purchase price of the Products in question.
Nothing in these Terms and Conditions means that our liability to you for death or personal injury resulting from our negligence or that
of our employees, agents or subcontractors is limited.
We shall not be liable for any delay or failure in the performance of our obligations due to events beyond our reasonable control such as
but not limited to fire, flood, adverse weather, acts of God, strikes, labour disputes, riots, civil unrest, accident, disruption to energy
supplies, equipment or supplier failure, road traffic problems, terrorism or war.
11. Your statutory rights
If you are a consumer (an individual acting outside of the course of your business or trade),
there are certain terms implied into your contract with us, which we cannot exclude, or limit
(for example, under the Sale of Goods Act 1979 we have to supply goods to you which are fit for their purpose).
It is important for you to know that nothing in these terms affects your statutory rights.
If you would like more information on your statutory rights, contact your local Trading Standards Office
) or Citizens Advice Bureau
12. Applicable law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England.
The English courts will have non-exclusive jurisdiction over any disputes arising under or in relation to these Terms and Conditions.
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that
provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.
The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from our contractual relationship with you so that
no third party may claim any rights under that contractual relationship (but this shall not affect any right or remedy of a third party which
exists or is available apart from that Act).
We may update these Terms and Conditions from time to time by posting the updated Terms and conditions on our Website in place of these.
The changes will apply to the use of the Organic2yourdoor Website after we have given notice. If you do not wish to accept the new Terms
and Conditions, you should not continue to order from Organic2yourdoor or use the Organic2yourdoor Website. If you continue to use the
Organic2yourdoor Website after the date on which the change comes into effect, your use of the Organic2yourdoor Website indicates your
agreement to be bound by the new Terms and Conditions.
Organic2yourdoor is a nut handling site.
Organic2yourdoor processes all credit card payments via a secure encrypted connection to the Sage Pay aerver. When you
reach the checkout section of your purchase you will be redirected to the a secure payment page hosted by Sage Pay. Your payment details
are taken and stored by SagePay in an encrypted form. All information that is submitted is protected by a 128-bit SSL encryption algorithm.
At no time do we ask for or store your personal card information.
SSL is the web standard for sending encrypted data.
The PCI Data Security Standard is a multifaceted security standard that includes requirements for security management,
policies, procedures, network architecture, software design and other critical protective measures. Organic2yourdoor is
fully PCI compliant and our systems are tested quarterly to ensure that high security standards are maintained.
SecurityMetrics PCI Certified
* In the unlikely event of your card being used fraudulently, your bank or card issuer cannot hold you liable for more than £50.00 of fraudulent charges. If your bank or card issuer does hold you liable for any of the £50.00, Haelen Online will cover the entire liability for you, up to the full £50.00. Haelan Online will cover this liability only if the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at Haelan Online while using the secure server.
* In the event of unauthorised use of your credit or debit card, you must notify your credit or debit card issuer in accordance with its reporting rules and procedures.
Organic2yourdoor are committed to protecting your privacy and will use all reasonable endeavours to safeguard the privacy of its users.
The information we gather from you is used by us to ensure that we give you the best possible service.
When you register or place an order with Organic2yourdoor it is necessary for us to collect certain information from you to enable us
to complete our service. We need to know your name, e-mail address, billing address, delivery address, credit or debit card number
and expiry date. This allows us to process and fulfil your orders and to notify you of your order status. We also ask for your telephone
number, which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number
may be given to our couriers.
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts
all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow
strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Our
security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
Haelan Online never shares or passes on information it gathers in the conduct of its Internet/Mail order business. You will not receive
unsolicited mail from other companies as a result of dealing with us.
Spotted a mistake?
Every effort is made to keep our site up to date and error free. But if you spot a mistake please let us know!
We are required by law to make no claim for the therapeutic qualities of the remedies that we sell.
However, the traditional values of herbal remedies are well known and information may be obtained from books, leaflets and the Internet. We are also able to give you limited information and one of our friendly staff will be pleased to answer your queries, when possible.
Before making your purchase please ask yourself the following questions:
* Am I taking prescription medication?
* Am I taking or intend to take nutritional or herbal supplements?
If the answer to both of these questions is yes, we advise you to check with your doctor that the combination of your medication and supplements is suitable.
Please remember that the ultimate choice is yours, thus giving you more control over your health.
We reserve the right to change prices without notice.